Return and Refund Policy

1. Introduction
Welcome to Win Topic! We are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our Return and Refund Policy to understand your options.

2. Return Policy
You may return products purchased from Win Topic within 30 days of receipt for a refund or exchange. To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original condition, and in its original packaging.
  • You must provide proof of purchase, such as a receipt or order confirmation.
  • The return request must be initiated within 30 days from the date of receipt.

3. How to Initiate a Return
To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] to request a return authorization.
  2. Provide your order number and the reason for the return.
  3. Our team will provide you with instructions on how to return the product.
  4. Ship the product back to us using a trackable shipping method. Please note that you are responsible for the return shipping costs unless the return is due to a defect or an error on our part.

4. Refund Process
Once we receive and inspect the returned product, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be reflected in your account, depending on your financial institution.

5. Exchanges
If you would like to exchange a product for a different item, please contact our customer service team at [email protected]. We will assist you in processing the exchange, subject to product availability. You may be required to return the original product before receiving the replacement.

6. Non-Returnable Items
Certain items are non-returnable, including:

  • Products that have been used, damaged, or altered.
  • Items purchased on sale or clearance.
  • Personalized or custom-made products.

7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [email protected]. Provide your order number and details of the issue. We will arrange for a replacement or refund at no additional cost to you.

8. Contact Us
For any questions or concerns regarding our Return and Refund Policy, please reach out to us:

Thank you for shopping with Win Topic. We appreciate your business and are here to assist you with any issues or inquiries.